Frequently Asked Questions

We hope you’ll find the information you are looking for on our website,

but if you still have some questions, we have compiled our frequently

asked questions here in one convenient place.

If your question isn’t answered, contact us!

About Harmony Jewelry

  • Harmony Jewelry is an associate company of Able Jewelry Mfg. Ltd, which is a member of the Hong Kong Jewellery Manufacturer’s Association (HKJMA), and Hong Kong Jewellery & Jade Manufacturers Association (HKJJA) since 1997. In association with Able Jewelry, Harmony Jewelry produces, designs, and manufactures lab-grown diamond fine jewelry for clients worldwide.

  • At Harmony, we understand that our client’s success and ability to deliver the best product to their customers is fundamental. We are flexible in our approach and aim to give you a tailored solution that will best suit your jewelry and business needs. Also important is that our manufacturing is state of the art. We keep developing our manufacturing techniques and incorporate new technology to make our jewelry consistently high-quality.

Our Diamonds, Standards, and Jewelry

  • We have both natural and lab-grown diamond jewelry collections. Therefore, we use natural and lab-grown (CVD) diamonds in our jewelry.

    In order to guarantee that lab-grown diamonds are not mixed into our natural diamond jewelry, we have added Debeers’ SynthDetect Machine into our diamond purchasing, sorting, screening, and manufacturing processes.

    Additionally, all our natural diamonds adhere to the Kimberley Process certification scheme. We work closely with reputable suppliers who share our commitment to ethical practices and responsible diamond sourcing. We believe in promoting transparency and accountability in the diamond industry, and our commitment to the Kimberley Process is a testament to our dedication towards ethical business practices.

  • Of course! We welcome custom designs and ideas , ranging from CAD files, PDF files, to hand drawn sketches or even verbal descriptions with googled referenced photos. Drop us a message and our dedicated team will have further discussion with you.

  • The standard production time for creating a design is typically 21 business days. However, if the design is particularly intricate or complex, it may require additional time to ensure its high quality.

    We kindly ask you to consider that during peak seasons, specifically in February, September, and November to December, the production schedule may be extended. This is due to increased demand and our commitment to maintaining meticulous craftsmanship and attention to detail.

    Rest assured that we are dedicated to delivering exceptional designs and products, and we appreciate your understanding and patience during these busy periods. Our team will make every effort to keep you informed and provide updates on the progress of your order. Should you have any questions or require further information, please do not hesitate to contact our customer support team.

  • Since most of our manufacturing and jewelry designs are for ordering, we offer a high degree of customization, including the level of finish, level of rhodium plating, clarity of diamonds/gemstones, and choice of metal.

    Also, your jewelry can be stamped or lasered with your brand/logo and also hallmarking that is compliant according to your market’s regulations.

Shipping

  • We provide international shipping to more than 40 destinations worldwide, offering a range of shipping methods to accommodate your needs.

    Delivery times vary based on location. Usually international shipping from Hong Kong may take up to 5 days.

    Important note: The client is responsible for covering the shipping charges and any applicable taxes or duties associated with the shipment. These charges are separate from the product price and may vary depending on local regulations and customs requirements. We strive to provide transparency in our pricing and ensure that all relevant costs are clearly communicated to our valued customers.

    If you have any further inquiries or require additional details regarding our shipping policies and procedures, please do not hesitate to reach out to our dedicated sales team. We are here to assist you in any way we can.

  • Our available shipping options include:

    • FedEx

    • DHL

    • UPS

    • EMS

    • Brinks

    • Malca Amit

  • Once your order is shipped, we will provide you with your shipment tracking number.

    You can track your order using the links below:

    FedEx:

    https://www.fedex.com/

    DHL:

    https://www.dhl.com/

    UPS:

    https://www.ups.com/

    EMS:

    https://www.ems.post/

    Brinks:

    https://bgs.brinksglobal.com/

    Malca Amit:

    https://www.malca-amit.com/

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